Totale Estate Sales Company supplies the merchandise that is featured in our store. Our Mercantile Collection features NEW merchandise that is supplied by local artisans and our business partners who provide products exclusive to us.
If you are not pleased with your purchase, you must notify us within (3) days of receipt of the item; and item must be returned with in (14) days. Return Shipping costs are not refunded. We never charge a "Restocking Fee" on any returns, but return shipping with tracking is at your expense, as it is with other online shopping platforms. If you purchased a NEW WITH TAGS item from our store, then it must be returned in the same condition, "New With Tags".
If your item arrived damaged due to mishandling during shipping, a claim needs to be made with the carrier, as our packages are insured. You will need to supply us with as many photos of the damaged merchandise and its packaging in order to process the claim efficiently.
If you are communicating and working with us regarding a return & refund, AND you also make what is called "charge back" on your credit card, we will be immediately notified of this action. We will no longer be able to assist you. The refunding process will now be completely out of our hands until YOUR credit card company resolves the issue with our bank on your behalf. Understand that the chargeback process can take 60-90 DAYS while your credit card company investigates your claim and makes a ruling. It's a lot easier and faster to contact and deal with us directly to remedy the issue. We can handle the return process from start to finish in a timely manner.
Our goal is to provide you with a pleasant online shopping experience.
We Thank you for choosing to shop with us. We look forward to seeing you again soon!